Hours: M-F 8AM-6:30PM EST
1861 Scottsville Road
Rochester, NY 14623
Terms and conditions of sale:
• Shipping insurance is offered to you during checkout. If insurance is not chosen and paid for, our liability on this shipment will end once the package is shipped from the warehouse. If you wish to ensure the package against other issues, like “Lost in transit”, please choose the insurance option. In the US, this will include signature confirmation on delivery.
• Shipping cutoff time for overnight shipping is 5:30PM EST.
• Delivery notes placed into order notes during checkout, like “Put on front porch” do not get forwarded to delivery couriers. If you have a delivery instruction, please call us after placing your order. If you order after store closing hours, please email this instruction to firstname.lastname@example.org. Please note we cannot guarantee the courier will follow your instructions, as they have their own methods of delivering packages outside of our control.
• Pre-orders are final sale and not able to be cancelled.
• Customized Apparel is not eligible for return or exchange. If you are not happy with the item, please reach out to customer service.
• Orders shipping to New York State will have 8% or 4% NYS Sales Tax applied at checkout if the product you are purchasing is taxable. If your organization is tax exempt, contact us beforehand to arrange the order (585-730-6165).
• Duties and Taxes levied on International shipments are the responsibility of the customer. We do not ship PPD (Pre-Paid Duty). This site uses US Dollars for pricing.
• Bats ordered with Optional Break-In Service are not eligible for return or exchange.
Uniform and Apparel Policies:
• COLOR DISCLAIMER:
OA does not offer any guaranteed color matching. We have a set palette of colors that we use for the Full Dye process. We have spent many hours developing these colors to best match the majority of merchandise and product that is purchased with the dye sub garments. However we DO NOT guarantee that the colors on the shirts will match other manufacturer’s products, the colors visible on your computer monitor of your artwork proof or previous season’s shirts whether from OA or an outside company. We offer NO REFUNDS for any issues where the above mentioned is the case.
• WRAP PRINTING DISCLAIMER:
When designing the Artwork for these Full Dye garments, sometimes we get requests to have imagery wrap from front to back or sleeve to front etc. We are unable to 100% guarantee that the shirts at cut and sew will lineup perfect for completion. We will, in our best efforts try and get them as close as possible. However we DO NOT guarantee that the artwork will line up from seam to seam. We offer NO REFUNDS for any issues where the above mentioned is the case.
• ARTWORK RIGHTS DISCLAIMER:
All artwork created by our art department is property of OA Apparel. The fee for design creation is a service fee that covers the time and efforts of our art staff. The fee does NOT apply to ownership of the design. OA reserves the right to display and share the design work as OA seems fit. Any imagery supplied to us for and during the development of your design will also be included in the above mentioned design displaying and sharing. Artwork created by OA is NOT available in Vector based format and is created only for in house use.
• CORPORATE SPONSORS DISCLAIMER:
The use of a corporate sponsor name or logo in your artwork design is permitted with the understanding that OA will not be held liable for any copyright or trademark infringement that may occur. The permission to use the corporate name or logo must be obtained by the consumer who is purchasing the artwork design and requesting the use of the said company’s logo or name.
• TURN AROUND TIME DISCLAIMER:
OA offers the development of the artwork in an ESTIMATED timeframe, however the actual completion time frame is based on total volume of artwork orders in house. We are staffed with multiple extremely creative and talented artists that work best when they have a little time to create. OA prefers that they do not hurry or rush on any customers design. We want your artwork to be something you and your team can be proud of. We are unable to offer guarantees for delivery time on artwork as well as any changes to completed designs. We offer NO REFUNDS for any issue where the above mentioned is the case.
Return / Exchange and other Policies:
Do you accept returns or exchanges?
We accept returns and exchanges within 14 days of your order date (non-custom apparel only). All returns / exchanges must be shipped within 7 days of approval or return approval may be denied. Bats must be un-hit and in-wrapper to be eligible for exchange. For this reason, please make sure your product is correct and will work for you before removing the product wrapper. Inspect the weight, association stamps, length and take some dry-swings (don’t hit balls!). If you are unsure if you have the correct bat for your league, check with your umpire or league official. Bats received in opened/used condition will be returned back to you. Apparel, footwear and other products must not show signs of wear or having been washed.
Please contact us by email or phone to obtain return authorization. Sending product back without previous contact may slow processing on your return. Send your product back to the address above using any trackable shipping method. We reserve the right to charge a 20% restocking fee for unopened returned product.
Please contact us by email or phone to obtain exchange authorization. Sending product back without previous contact may slow processing on your exchange. Send your product back to the address above using any trackable shipping method. Buyer is responsible for cost of shipping. We ship your new product when the original product is received. If you want your new product to ship immediately, you should place a new order instead of exchanging (and return the original product).
Do you ship to Canada?
Yes, most items. Your shopping cart will quote shipping charges. Duties and other taxes are the responsibility of you as the recipient. This site uses US Dollars.
Do you ship to Hawaii, Alaska, Puerto Rico, Guam and other US territories?
Yes. If your country is not accessible on the web site, please call and we will assist you.
Can you overnight packages?
We offer Fedex Express overnight shipping. Price will be quoted in shopping cart and varies depending on products ordered. Order before 5PM to ship out today. Pre-Orders are not in stock and wouldn’t be shipped until the stock is in. We ship orders on Monday-Friday. Orders shipping Overnight on Friday for Saturday delivery cost slightly more. If you have any concerns if you are shipping today or not, give us a call at 730-6165.
My shipment is late, what do I do?
First, check your tracking number that was emailed to you. If you still have questions, send us an email or call us. USPS can occasionally deliver later than the given ETA date on tracking. We will work with you if your package is delayed. Our contact info is at the top of this page.
My overnight order did not come on time. Am I eligible for a refund?
FedEx Overnight is 99.95% on-time but things can happen. We cannot refund shipping charges when FedEx delivers late.
My shipment never came and it’s been a week! What do I do?
Sounds like this shipment may be delayed by USPS. Or it could be lost in the mail. Contact us and we’ll work with the USPS to find your package.
I received a different product then what I wanted, what do I do?
Contact us. If we mis-shipped, we’ll send you a pre-paid return label and fix the error. If it was your error, please see our exchange policy.
My bat was received damaged in the mail (or damaged but still in wrapper)
Contact us and we’ll determine the best way to proceed. We may need to file an insurance claim, so you must do so within a day or two of receiving the bat.
Can I cancel a pre-order?
We do not accept cancellations on pre-ordered product.
Is your inventory accurate?
We use computerized inventory tracking and if the web site says we have it in stock, we believe we do. Mistakes can happen but we take great pains to ensure accurate inventory. If a product you ordered is out of stock when we fill the order, we attempt to call and email you to see if a substitution can be made and a resolution found. If you absolutely want to make sure it’s in stock before you order, give us a call! we’ll be happy to check the shelves.
Where are you located?
Rochester, NY. Most of the east coast is 1-2 days to deliver via USPS. States including Texas and westward are mostly 3 day deliveries. USPS Express is an option for a reasonable fee and will usually deliver in 1-2 days. 1 day to the East Coast and 2 days to other areas.